boring stuff

For the past days i find myself spending almost thirteen hours in the office, auditing calls, and for the first time in history I felt my authority over the other agents: I filed a ground for termination for call avoidance. oops...

so day-in day-out the routine is:
12:00p - 7:30p Sleep
7:30p to 8:15p - Wake up, take a bath
8:15p to 8:45p - Travelling time
8:45p to 10:30p - Huddle with the Boss, do initial paperwork
10:30p - Quick break
11:00p to 1:30a - Audit calls
1:30a to 2:00a - Coaching agents, then break
2:00a to 4:00a - Audit calls
4:00a to 6:00a - Coaching agents, break
6:00a to 7:00a - Lunch with the Boss, light a menth
7:00a to 8:00a - Compiling documents
8:00a to 9:30a - Post shift huddle with of course, the Boss and the Big Boss
9:30a to 10:15a - Going home
10:15a to 12:00p - "Me" time
12:00p - Sleep

Of course to make life more exciting, while auditing calls we record the calls, document it, do online coaching for the agents, observe the queue list for call avoiding agents, IM-ing with the boss for any updates + IM-ing fellow analysts for suggestions. I need to work on my multi-tasking skills.

I know life can't get any more exciting than what it is now. (and im being sarcastic) Not to mention the boss' pressure, stress, the inevitable frostbite from the zero degrees temperature at my station, being nagged by the assistant center manager and of course the lovable buncha agents who makes our work worthwhile: catch 'em do some magic with the system, disconnect calls and mislead the customer.

birthday? hmm...